G\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda yayg\u0131nla\u015fan ticaret, ayn\u0131 sekt\u00f6rdeki kurulu\u015flar\u0131n say\u0131s\u0131n\u0131n artmas\u0131 buna ba\u011fl\u0131 olarak da m\u00fc\u015fteri beklentilerinin artmas\u0131 ve de\u011fi\u015fmesi i\u015fletmelerin i\u015flerinin zorla\u015fmas\u0131na sebep olmu\u015f, m\u00fc\u015fteri kavram\u0131n\u0131 daha da \u00f6nemli k\u0131lm\u0131\u015ft\u0131r. \u0130\u015fletmelerin devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flayabilmeleri, bulundu\u011fu sekt\u00f6rde ayakta durabilmeleri, marka olu\u015fturmalar\u0131, marka de\u011ferlerini korumalar\u0131 ve marka de\u011ferini y\u00fckseltme hedefleri ve bu hedeflere ula\u015fabilmeleri mevcut m\u00fc\u015fterilerini elinde tutmak ve yeni m\u00fc\u015fteriler edinmekle m\u00fcmk\u00fcn olmakta bu da mutlak m\u00fc\u015fteri memnuniyetinden ge\u00e7mektedir.<\/p>\n\n\n\n
M\u00fc\u015fteri memnuniyetini, m\u00fc\u015fterilerin beklentileri kar\u015f\u0131l\u0131\u011f\u0131nda mal ve hizmetten sa\u011flad\u0131\u011f\u0131 fayda olarak tan\u0131mlayabiliriz. ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, \u015firketin potansiyel m\u00fc\u015fterileri ile daha karl\u0131 ve uzun d\u00f6nemli ili\u015fkiler kurulmas\u0131 ve bu ili\u015fkileri geli\u015ftirmesini sa\u011flayan bir y\u00f6netim yakla\u015f\u0131m\u0131d\u0131r. Bu standart, \u00f6ncelikle geri bildirime (\u015fik\u00e2yetler d\u00e2hil) a\u00e7\u0131k olan m\u00fc\u015fteri odakl\u0131 bir ortam\u0131n olu\u015fturulmas\u0131, al\u0131nan her bir \u015fik\u00e2yetin \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131lmas\u0131 ve m\u00fc\u015fteri hizmetinin iyile\u015ftirilmesi ile ilgili y\u00f6netim taahh\u00fctlerinin yerine getirilmesini \u00f6ng\u00f6rmektedir.<\/p>\n\n\n\n
ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi’nin Faydalar\u0131 Nelerdir?<\/strong><\/p>\n\n\n\n ISO 10002 Standard\u0131’n\u0131 Kimler Kullanabilir\/Uygulayabilir?<\/strong> G\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda yayg\u0131nla\u015fan ticaret, ayn\u0131 sekt\u00f6rdeki kurulu\u015flar\u0131n say\u0131s\u0131n\u0131n artmas\u0131 buna ba\u011fl\u0131 olarak da m\u00fc\u015fteri beklentilerinin artmas\u0131 ve de\u011fi\u015fmesi i\u015fletmelerin i\u015flerinin zorla\u015fmas\u0131na sebep olmu\u015f, m\u00fc\u015fteri kavram\u0131n\u0131 daha da \u00f6nemli k\u0131lm\u0131\u015ft\u0131r. \u0130\u015fletmelerin devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flayabilmeleri, bulundu\u011fu sekt\u00f6rde ayakta durabilmeleri, marka olu\u015fturmalar\u0131, marka de\u011ferlerini korumalar\u0131 ve marka de\u011ferini y\u00fckseltme hedefleri ve bu hedeflere ula\u015fabilmeleri mevcut m\u00fc\u015fterilerini elinde tutmak… Daha fazlas\u0131n\u0131 oku »ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":292,"parent":695,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"contained","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-201","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=201"}],"version-history":[{"count":0,"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/201\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/qdata.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Standard\u0131, m\u00fc\u015fterilerini memnun etmeyi onlara beklentilerinin \u00f6tesinde hizmet vermeyi isteyen, ister \u00f6zel kurulu\u015f, ister kamu kurulu\u015fu veya g\u00f6n\u00fcll\u00fcl\u00fck esas\u0131na dayal\u0131 sekt\u00f6rler olsun her t\u00fcr ve boyuttan i\u015fletmenin uygulayabilece\u011fi bir standartt\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"